Privacy Policy

Last Updated: January 15, 2025

At nebuloraviaentio, we believe transparency about your personal information is fundamental to building trust. This comprehensive privacy policy explains how we collect, use, protect, and share your information when you use our cost management platform and services.

Information We Collect

We collect information you provide directly to us, information we gather automatically through your use of our services, and information from third-party sources. Understanding what we collect helps you make informed decisions about sharing your data with us.

Personal Information You Provide

Account registration details including name, email address, and contact information

Financial information such as income ranges, expense categories, and budgeting goals

Communication preferences and customer support interactions

Profile information and preferences for personalized cost management recommendations

Payment information when subscribing to premium services

Feedback, survey responses, and user-generated content

Automatically Collected Information

When you access our platform, we automatically collect certain technical information to improve your experience and ensure our services function properly. This includes device information, usage patterns, and interaction data.

Device identifiers, IP addresses, and browser information

Usage analytics including pages visited, features used, and time spent on platform

Location information (with your consent) for localized cost recommendations

Cookies and similar tracking technologies for personalization

Error logs and performance data to maintain service quality

How We Use Your Information

Your information enables us to provide personalized cost management services, improve our platform, and communicate effectively with you. We're committed to using your data responsibly and only for purposes that benefit your experience.

Purpose	Data Used	Legal Basis
Service delivery and cost analysis	Financial information, usage patterns	Performance of contract
Personalized recommendations	Profile data, preferences, behavior	Legitimate interest
Customer support	Contact information, support history	Performance of contract
Marketing communications	Email, preferences, interests	Consent
Security and fraud prevention	Device info, usage patterns	Legitimate interest

Data Processing for Malaysian Users

For users in Malaysia, we process your information in accordance with local data protection requirements. This includes specific procedures for consent, data transfer notifications, and enhanced rights regarding your personal information.

Data Sharing and Disclosure

We don't sell your personal information to third parties. However, we may share your information in specific circumstances that support our service delivery or comply with legal requirements. Here's when and how we share your data:

Service Providers and Partners

We work with trusted third-party service providers who help us deliver our cost management services. These partners are contractually obligated to protect your information and can only use it for specified purposes.

Cloud infrastructure providers for secure data storage and processing

Analytics services to understand platform usage and improve user experience

Payment processors for subscription billing and transaction security

Customer support tools to provide efficient assistance

Marketing platforms for authorized communications (with your consent)

Legal and Compliance Situations

We may disclose your information when required by law, to protect our rights, or to ensure the safety of our users and the public. This includes cooperation with law enforcement and regulatory authorities when legally obligated.

Your Privacy Rights

You have significant control over your personal information. We provide multiple ways to access, modify, or delete your data, and we're committed to honoring your privacy preferences promptly and completely.

Access and Control Rights

Access: Request a copy of all personal information we hold about you

Correction: Update or correct inaccurate information in your profile

Deletion: Request deletion of your account and associated data

Portability: Export your data in a machine-readable format

Restriction: Limit how we process your information

Objection: Opt out of certain data processing activities

Consent withdrawal: Revoke previously given consent for data processing

How to Exercise Your Rights

To exercise any of these rights, contact our privacy team at privacy@nebuloraviaentio.sbs. We'll respond within 30 days and may require identity verification to protect your information. For urgent privacy concerns, call our dedicated privacy hotline at +6095163202.

Data Security and Protection

Protecting your information is our top priority. We implement comprehensive security measures including encryption, access controls, and regular security audits to safeguard your data against unauthorized access, alteration, or disclosure.

Technical Safeguards

End-to-end encryption for data transmission and storage

Multi-factor authentication for account access

Regular security vulnerability assessments and penetration testing

Secure data centers with physical access controls

Automated backup systems with encryption at rest

Network security monitoring and intrusion detection

Administrative Protections

Our team receives regular privacy and security training. We maintain strict access controls, ensuring only authorized personnel can access your information on a need-to-know basis. All employees sign confidentiality agreements and undergo background checks.

Data Retention and Deletion

We retain your information only as long as necessary to provide our services, comply with legal obligations, or resolve disputes. Different types of information have different retention periods based on their purpose and legal requirements.

Data Type	Retention Period	Deletion Process
Account information	Until account deletion requested	Complete removal within 30 days
Financial data	3 years after account closure	Secure deletion with audit trail
Usage analytics	2 years from collection	Automated deletion process
Marketing preferences	Until consent withdrawn	Immediate opt-out processing
Legal compliance records	As required by law	Per regulatory requirements

International Data Transfers

As a global platform, we may transfer your information to countries outside Malaysia for processing and storage. We ensure all international transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

Transfer Safeguards

Standard contractual clauses approved by regulatory authorities

Adequacy decisions recognizing equivalent protection levels

Binding corporate rules for intra-group transfers

Certification schemes ensuring data protection compliance

Regular audits of international processing partners

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage patterns, and provide personalized services. You can control cookie settings through your browser, though some features may be limited if you disable certain cookies.

Types of Cookies We Use

Essential cookies: Required for basic platform functionality

Performance cookies: Help us understand how users interact with our platform

Functionality cookies: Remember your preferences and settings

Analytics cookies: Provide insights into user behavior and platform performance

Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you via email or through prominent notices on our platform. We encourage you to review this policy regularly to stay informed about how we protect your information.

Notification Process

For material changes affecting your rights or how we handle your information, we'll provide at least 30 days' notice before the changes take effect. You'll have the opportunity to review changes and decide whether to continue using our services under the new terms.

Contact Our Privacy Team

Have questions about this privacy policy or how we handle your information? Our dedicated privacy team is here to help.

Email: privacy@nebuloraviaentio.sbs

Phone: +6095163202

Mail: Privacy Officer
nebuloraviaentio Privacy Team
32, Lorong Macalister
George Town, 10400 George Town
Pulau Pinang, Malaysia

This privacy policy is effective as of January 15, 2025, and applies to all information collected by nebuloraviaentio through our cost management platform and related services. By using our services, you acknowledge that you have read and understood this privacy policy.